Privacy policy

Last updated: May 27, 2025

This Privacy Policy explains how Lunora Co. (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunoraco.com (“the Site”), or otherwise interact with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” means any user of the Services, including customers, visitors, or individuals whose information we collect. Please review this policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. When updates occur, we will:

  • Post the revised version on the Site

  • Update the “Last updated” date

  • Take any additional steps required by applicable laws

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with us. In addition to the specific uses described below, we may use your information to:

  • Communicate with you

  • Provide, maintain, and improve the Services

  • Meet legal obligations

  • Enforce our terms and conditions

  • Protect our rights, our users, and the security of the Services

What Personal Information We Collect

“Personal information” refers to any data that identifies, relates to, or can be reasonably associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide to us may include:

  • Contact details: name, address, email, phone number

  • Order information: billing and shipping addresses, payment confirmation, email, phone

  • Account information: username, password, security details

  • Shopping activity: items viewed, cart contents, loyalty points, reviews, referrals, gift cards, purchases

  • Customer support messages: information you include when communicating with us

Some features of the Services require certain personal information. Choosing not to provide it may limit your ability to use those features.

Information We Collect Automatically (Usage Data)

We may automatically collect information about how you interact with our Site, including:

  • Device type

  • Browser details

  • Network connection information

  • IP address

  • Pages visited, links clicked, and browsing behavior

We use cookies, pixels, and similar technologies to collect this Usage Data.

Information We Collect from Third Parties

We may receive personal information about you from:

  • Service providers such as Shopify, who help operate our online store

  • Payment processors, who collect billing and payment information when you make a purchase

  • Marketing and advertising partners, including those who collect online activity data (e.g., via cookies, pixels, and web beacons)

Any information obtained from third parties is processed in accordance with this Privacy Policy. See "Third Party Websites and Links" for more information.

How We Use Your Personal Information

We use your personal information for purposes such as:

1. Providing Products and Services

  • Processing payments

  • Fulfilling and shipping orders

  • Sending order updates

  • Handling returns and exchanges

  • Managing your account

2. Marketing and Advertising

  • Sending promotional emails or messages

  • Providing personalized ads based on your activity

3. Security and Fraud Prevention

  • Detecting suspicious or fraudulent activity

  • Protecting the integrity of the Services

4. Communication and Improvement

  • Responding to customer support inquiries

  • Improving functionality and user experience

Cookies

We use cookies and similar technologies to enhance your browsing experience.
For details on cookies used through Shopify, visit:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • Service providers and vendors (IT, analytics, fulfillment, shipping, marketing)

  • Business partners

  • With your authorization

  • Within our corporate group

  • During business transactions such as mergers, acquisitions, or restructuring

Third-Party Websites and Links

Our Site may include links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from minors.

Security and Data Retention

We use reasonable safeguards to protect your information.
However, no security system is completely fail-proof.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of your data

  • Restriction or objection to certain processing

  • Opt-out of marketing communications

You may unsubscribe from our emails at any time using the link in our messages.

Complaints

If you have concerns about how we handle your personal information, contact us at lunoraco@gmail.com.
You may also contact your local data protection authority.

International Users

If you reside outside Australia, your information may be transferred across borders.
For users in the European Union, we rely on Standard Contractual Clauses or similar mechanisms for lawful data transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Email: lunoraco@gmail.com
Address:
25 Smith Street
VIC 3065
Australia

For data protection purposes, Lunora Co. is the data controller of your personal information.